QUALITY ASSURANCE
The Quality Assurance department actively monitors quality performance indicators
for the entire process of laboratory services, from specimen submission to laboratory
performance, reporting, and billing. Performance is measured through customer surveys,
employee surveys, audits and process measures. These indicators are used to identify
quality improvement opportunities that are then implemented using the Six Sigma
process. All indicators and activities are closely monitored by Quest Diagnostics
Nichols Institute Management Team. The commitment to quality is demonstrated by
the implementation of a quality systems and a vigorous approach to process improvement
using Six Sigma.
Laboratory Accreditation
Quality Assurance